Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
We are a small veteran- and woman-owned company. Our goal is to have satisfied and returning customers by providing the products you desire. As such, we will address requests and inquiries during regular business hours, and within 1-2 business days unless our website indicates otherwise.
All custom engraved orders will be engraved with the design indicated in the listing, and with name, rank, text or dates you provide. If we have any questions or require your approval for proof, our ability to complete your order will depend on how quickly you respond to us.
Please check spelling / text / dates to make sure they are exactly what you want on the product, as you want it, including capitalization, abbreviations, punctuations (commas, periods, other punctuation marks.) Some fonts are all capitals letters only. We will let you know if that applies to the personalization you chose. Mistakes made on the customers end can’t be refunded. If the product doesn’t meet your satisfaction please reach out to use via our contacts page.
NON-PERSONALIZED ITEMS
Must be returned/exchanged within 7 days of receiving the order. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s), a refund less the original shipping cost will be processed.
ALL CUSTOM ORDERS ARE FINAL SALE.
Due to the custom nature of our items– Once production is in progress, orders cannot be changed or canceled. We begin production as soon as possible after receiving the order to be able to ship it to you promptly. Any changes or cancellations will be assessed a cancellation fee. Fee will vary depending on how far along we are in production.
Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately via our contacts page.
All sale items are final sale.
Multiple promo codes cannot be combined. Promo codes cannot be added to sale items.
For orders that qualify for free shipping, we ship via USPS Ground Advantage or UPS Ground unless you select to pay for a different option. Additional services such as “Signature Confirmation” are available for an additional fee. Inquire before placing your order.
All other orders will select from the shipping options provided.
All orders will be checked & packaged carefully to ensure safe transportation.
In the event that there is a delay during transit, weather related delays, we cannot be held responsible on behalf of the carrier. Custom orders remain final sale. Additional charges due to insufficient address or return shipments will be billed to the buyer.
If your package arrives damaged, please contact us immediately so we may file a claim with the corresponding shipping service. Be sure to include photos of the box and damaged product for us to submit to the shipping service. Please hold onto the damaged item(s) and packaging in case the shipping provider requires a pick up for further inspection.
We will get a new item(s) sent out to you as quickly as possible. Replacement items will be sent using the same shipping method. If your order requires expedited shipping, there will be an additional fee.
Please confirm the address entered at checkout or on PayPal matches your shipping address as that will be the address we ship to. Additional charges due to insufficient address or return shipments will be billed to the buyer.
If you have received an item that appears to be defective, please contact us with your order number and a photo of the defect and we will advise on replacement options.
For defective & damaged items:
Replacements will be processed with our standard production time. If your order requires expedited production and/or shipping, an additional fee will apply. If rush was already purchased on the original order, we will do our best to process the order as quickly as possibly for you. Please provide the need by date in your email as well.